Refund and Return Policy

We value your satisfaction and strive to ensure that you are pleased with your purchase. Please read our policy carefully to understand how we handle returns and refunds in accordance with UAE e-commerce guidelines.

Eligibility for Returns

• Returns are only accepted if the item is received in a damaged or defective condition.
• The item must be unused, in its original packaging, and in the same condition as when it was received.
• Requests for returns must be made within 48 hours of receiving the item.

Non-Returnable Items

• Items that have been used, altered, or show signs of wear.
• Custom or personalized orders.
• Sale items or items marked as non-returnable at the time of purchase.

Refund Process

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
• Shipping fees (if applicable) are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange it for the same item, please contact us within the return window.

How to Request a Return

To initiate a return or refund, please email us at contact@luxbyhala.com or call us at +971 561334106. Please include your order number, clear images of the product issue (if applicable), and a brief explanation.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a fault on our side. We recommend using a trackable shipping service.

We reserve the right to refuse returns that do not meet the conditions stated above.

Last updated: May 2025