Privacy Policy | LuxByHala

Privacy Policy

At LuxByHala, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, in accordance with applicable laws of the United Arab Emirates.

1. Information We Collect

We may collect personal information from you in several ways when you visit our website, place an order, contact us, or interact with our services. The types of information we collect include, but are not limited to:

  • Personal Identification: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Payment method details (processed securely via third-party payment processors).
  • Device and Technical Data: IP address, browser type, operating system, access times, and pages viewed.
  • Usage Data: How you use our website, products you view or add to cart, search queries, etc.
  • Communication Data: Feedback, reviews, inquiries, or messages you send us.

2. How We Use Your Information

Your personal data is used to provide a smooth, secure, and personalized shopping experience. Specifically, we use your information to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Improve website performance, content, and navigation
  • Personalize your experience and recommend relevant products
  • Comply with legal obligations and resolve disputes
  • Send marketing communications (only if you opt-in)

3. How We Protect Your Data

We implement industry-standard security practices to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

  • SSL encryption on data transmission
  • Secure hosting environments
  • Limited access to personal data on a need-to-know basis
  • Regular software updates and security audits

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

  • Trusted third-party service providers (e.g. payment gateways, delivery services) who help us operate our business
  • Authorities or law enforcement when required by UAE law or to protect our legal rights

5. Cookies & Tracking

Our website uses cookies to enhance user experience and track site performance. Cookies help us:

  • Remember your preferences and cart items
  • Analyze website traffic
  • Improve site functionality and services

You can modify your browser settings to decline cookies, though this may affect certain features of the website.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal or contractual restrictions)
  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest updates. The date of the last update will always be shown below.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Last updated: May 2025